Terms of sale.

All orders placed through this shop are with ATMAN Solutions UG (haftungsbeschränkt), Mahkornstr. 7, 94315 Straubing, Germany, trading as SQUATRAT.

Contact: info@squatrat.de. Full company details are on the imprint page.

Placing an order is an offer to buy. The order confirmation we send on checkout acknowledges receipt — it is not yet acceptance. The contract forms when we confirm dispatch, or when the goods are handed to the carrier, whichever comes first.

We may decline an order — for example if an item turns out to be out of stock, or a price was displayed in error. If we do, you are charged nothing, and anything already taken is refunded in full.

All prices are in euros and include applicable VAT. Shipping is charged separately as set out on the shipping page: free above €80,00, otherwise €4,90 within Germany or €9,90 elsewhere in the EU.

Payment is taken at checkout through Mollie using the methods available for your country and order. Ownership of the goods passes to you once payment has cleared in full.

Delivery times quoted on the shipping page are estimates, not guarantees. Where a delivery is delayed for reasons outside our control, we will tell you as soon as we know.

If an item is lost in transit, we refund it — that risk is ours until the parcel reaches you. We do not send replacement items.

As a consumer you have a statutory right to withdraw from the contract within 14 days of receiving the goods, without giving any reason. You can use the permanently available “Withdraw from contract” function in the footer, or send an unambiguous statement by email or post. The electronic function records the declaration and immediately emails its content, date, and time.

SQUATRAT separately extends the return opportunity to 30 days. The voluntary policy does not replace or limit the statutory withdrawal right; whichever rule is more favourable to you applies.

New goods carry at least two years of statutory protection for defects. These rights apply against the seller independently of any voluntary commercial guarantee. Depending on the legal conditions, remedies include free repair or replacement and, in some cases, a price reduction or reimbursement.

Contact support promptly with the order reference and evidence of the fault. The official harmonised EU notice is available from the “Legal guarantee” link on every page.

Normal wear and tear is not a defect.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Where you are a consumer resident in another EU state, this does not deprive you of the protection of mandatory provisions of your own country's law.

We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board. The former EU Online Dispute Resolution platform is no longer available.