Consumer rights
Your legal guarantee.
New goods carry at least two years of statutory protection if they are faulty. These rights apply against the seller and independently of any voluntary guarantee.
Official EU legal-guarantee notice
What to do if something is faulty
Contact us as soon as practical with the order reference, a description of the fault, and clear photos. Statutory remedies can include free repair or replacement and, where the legal conditions are met, a price reduction or reimbursement.